Terms of Service

All sites, including mobile applications, are referred to in these notices as the “Sites,” and Weanable Technology LLC. is referred to as “we” or “us.” End users such as yourself are referred to as “you.” By visiting our Sites, you agree to these Terms & Conditions of Site Use ("Terms"), our Privacy Policy, and our Copyright Policy. You agree that our provision of the Sites and associated services would not be possible on the same terms without your agreement to these terms and policies. Please read them carefully.

No unlawful or prohibited use

Weanable Technologies offers its bicycles products with warranty, customer service, return policies, only to individual consumers who make purchases directly from Weanable Technologies, in their own names and for their own personal use, and not for resale, export, distribution or otherwise. The Weanable Technologies warranty, customer service, return policies are not transferrable. As a condition of your use of the sites, you will not use the sites for any purpose that is unlawful or prohibited by these terms. You may not use the Sites in any manner which could damage, disable, interrupt, overburden, or impair the sites or our network or servers, or interfere with any other party’s use and enjoyment of the Sites. You may not attempt to gain unauthorized access to the Sites, other accounts, computer systems, or networks connected to the Sites, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the sites. In addition, you shall not register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for the Sites if you are not expressly authorized by such party to do so. Additionally, you shall not engage in spidering, “screen scraping,” “database scraping,” harvesting of information, or any other automatic means of accessing, logging-in or registering on the Sites, or obtaining or accessing other information from or through the Sites. The following actions are also expressly prohibited: (1) Transmitting unsolicited email or spam; (2) Using any of our domain names as a pseudonymous return email address for any electronic communications; (3) Pretending to be someone else or spoof their identity; (4) Soliciting business, selling products, or otherwise engaging in commercial activities or personal advertisements; (5) Using the Sites to perpetrate fraud, misrepresentation or illegal activity; (6) Attempting to gain unauthorized access to the Sites or another user’s account, through hacking, password mining or any other means; (7) Attempting to circumvent or compromise any security measures; (8) Creating or releasing computer viruses, Trojan horses, or worms or otherwise engaging in destructive or potentially destructive programming activities; (9) Deep linking to any part of the Sites; (10) Modifying, altering, or tampering with systems hardware or software; (11) Creating multiple accounts through the Sites; (12) Intentionally submitting inaccurate information or falsifying information submitted to us for the purpose of creating multiple accounts; (13) Exceeding or attempting to exceed quantity limits when using coupons, vouchers or other limited offers and promotions; (14) Purchasing or attempting to purchase any Weanable Technologies bicycle, parts or accessories other than as and in the name of the consumer who intends to purchase the bicycle for personal use, and not for resale, export, distribution or otherwise; or (15) Assisting or permitting any person engaging in any of the activities described above.

License and site access

We grant you a limited license to use the Sites for personal and non-commercial use only. You may not copy or reproduce the Sites, or any portion of them, without our express written consent. In addition, we grant you a limited, revocable, and nonexclusive right to create a hyperlink to any of the Sites, so long as the link does not portray us in a misleading, derogatory, false, or otherwise offensive manner.

Site warranties disclaimer

To the full extent permissible by applicable law, we (Weanable Technologies and its affiliates) disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The sites and all information, content, materials, products (including software, mobile applications, and affiliated websites) and services included on or otherwise made available to you through the sites are provided by us on an "as is" and "as available" basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software, mobile applications, and affiliated websites) or services included on or otherwise made available to you through the sites, unless otherwise specified in writing. You expressly agree that your use of the sites is at your sole risk. We do not warrant that the sites, information, content, materials, products (including software, mobile applications, and affiliated websites), or services included on or otherwise made available to you through the sites, our servers, or electronic communications sent from us are free of viruses or other harmful components. Certain state laws do not allow limitations on implied warranties, so some or all of the above disclaimers may not apply to you, and you might have additional rights.

Limitation of liability

You agree that we will not be liable for any damages of any kind, under any legal theory, arising from or in connection with the use of the sites or from any information, content, materials, products (including software) or services included on or otherwise made available to you through the sites, including, but not limited to direct, indirect, incidental, punitive, and consequential damages (including damages from loss of business, lost profits, litigation, or the like), even if advised of the possibility of such damages. Your sole and exclusive remedy for dissatisfaction with the sites, any product, and/or content is to cease your use of the sites and/or product and request a refund of amounts paid to us, subject to compliance with the refund policy.

Further, you acknowledge that Flex Guiders are a bike training device and are not intended as a safety device. Flex Guiders are not intended to fully support any rider. Proper adult supervision is always required when using this product, which at times means hands on support for the rider. In addition children should wear a helmet and appropriate protective gear at all times when using this product.

Product Usage

This product is intended solely as an aid in teaching children how to ride a bike. It is imperative that the bike training method described on the website be followed. In particular, it is important that the rider learns to stick their feet out to catch their balance before they use the Flex Guider product.

Assumption of risk

By purchasing this product, the user acknowledges that they understand the risks with learning to ride a bike and agree to assume full responsibility for any potential injuries or accidents.

Your account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you are under 18, you may not use or access the Sites without the involvement of a parent or guardian over the age of 18.

Security

The Internet, being an open network, is not secure. If you choose to send us electronic communications via the Sites (whether by means of email or posted messages on the Sites), you recognize the inherent risk of such an open network. You agree that we do not, and cannot, guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient safely. However, when we request that you provide us with Personal Information (as defined in our Privacy Policy), including credit card information, to complete a transaction or survey, or enter a contest, we use commercially reasonable security measures meeting industry standards to protect that information. Credit card information should only be provided through our check-out procedure which uses encryption technologies to provide secure on-line transactions.

Product orders and acceptance

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the purchased product(s), and you warrant and represent that (1) you are the actual individual consumer who is purchasing the bicycle product for your own account and use, with full intent that you and/or your family member(s) will be its actual users; (2) you do not intend to resell, distribute or export the bicycle for commercial purposes or otherwise receive a fee, price differential or other compensation for purchasing or recommending the purchase of the bicycle to any third party; and (3) you are not acting as a buyer or agent for any third party. All billing information provided must be truthful, accurate, and in your own name. Providing any untruthful or inaccurate information, or making a purchase for or in the name of another, constitutes a breach of these Terms and may result in cancellation of your order. We may also request additional information from you prior to accepting an order. We reserve the right to refuse or cancel an order for any reason, including, but not limited to, limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified with your payment or billing information, or potential fraud. If your order is canceled after your credit card or other payment account has been charged, we will issue a credit to your credit card or other applicable payment account in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. We may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We reserve the right to limit the quantity of items purchased per person, per household, or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, or to orders that use the same billing and/or shipping address. We will notify you if we apply any such limit to all or any part of your order.

Risk of loss, shipments, export laws, returns, refunds and title

The risk of loss and title for purchased items pass to you upon our delivery to the carrier. Except as otherwise expressly provided in writing, we will ship product orders through a carrier chosen by us. Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and may not reflect the actual shipping and handling costs incurred for the specific order. If you request that we ship an item to a country outside the U.S. (a “Foreign Shipment”), you acknowledge and agree that those shipments may be subject to taxes, customs duties, and fees levied by the destination country (“Import Levies”). The recipient of the shipment is the importer of record in the destination country and is responsible for all import levies. You further agree to comply at all times with all applicable laws and regulations, including the laws and regulations of the United States, regarding export and re-export. You therefore represent, warrant and agree that you will not export or re-export any product to any destination, person, or entity prohibited or restricted under United States law. We do not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item. For more information about our returns and refunds, please see our Return Policy.

Pricing, product descriptions, and resellers

We make every effort to ensure that the price of each item listed for sale is accurate, and that its products are described accurately. However, a small number of items may at times be mispriced due to administrative or other error. In the event of a pricing error, you agree that we shall have no obligation to fulfill the order, and will, at our sole discretion, either contact you to determine whether you would like to proceed with the order at the correct price, or cancel your order and notify you of such cancellation. We do not warrant that product descriptions or pricing is accurate, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition. In addition, if we determine, in our sole discretion, that you are a reseller, commercial entity, buying service, marketplace, middleman, drop shipper, distributor, exporter, professional shopper, curator or similar organization, that you are purchasing for or on behalf of someone else, or that you intend to receive a fee, price differential or other form of consideration as a result of your purchase for another party, we reserve the right to refuse or cancel your order.

Pricing, product descriptions, and resellers

Order confirmation

You may receive an email that contains information regarding the details of your order after you have successfully placed an order through the Sites. The order confirmation email is your receipt that can be printed for your records. Although we make every reasonable effort to fulfill orders placed through the Sites, the receipt of an order confirmation does not constitute acceptance of an order or a confirmation of an offer to sell.

Press releases and promotion materials

All press releases and other promotional materials are only current on their original date, unless otherwise stated. These materials were, to the best of our knowledge, timely and accurate when issued. However, you should not rely on the continued accuracy of any such material beyond the date of issuance.

Product warranties

Weanable Technologies offers a Limited Warranty and a refund policy for Weanable Technology bike products purchased directly from Weanable Technologies by legitimate consumers who have purchased the bike product in their own name and for their own use in compliance with our Terms and Conditions. For more information, please see our Limited Warranty. The express limited warranties as stated in this document and in the Weanable Technologies Limited Warranty, as limited by these Terms and Conditions, provide the sole and exclusive remedy in lieu of all other rights and remedies, including but not limited to implied warranties such as implied warranties of merchantability or fitness for a particular purpose, as well as any contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity, and in no event shall Weanable Technologies be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of Weanable Technologies. If any implied warranty or other right or remedy is deemed to exist in addition to this Limited Warranty, its duration shall be no longer than the stated Warranty Period. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. There is no warranty of any kind, either express or implied, on free goods or incentive awards.

Our right to amend and remove policies

We reserve the right to modify, amend or delete any policy posted on the Sites at any time or for any reason. Your continued use of the Sites following the effective date of any such modification, amendment, or deletion of any policy constitutes your consent and acknowledgement to such modification, amendment or deletion. If a court deems any policy or provision void or unenforceable, the remaining provisions and policies shall remain valid and enforceable.

Copyright Policy

We prohibit copyright infringement by users of our Sites, and will remove or disable access to any User Content that infringes any copyright, if we are properly notified or otherwise determine that the submission is or may be infringing. Without limiting any other rights that we may have, we reserve the right to remove or disable access to any allegedly infringing User Content without notice. Any copyright owner or its authorized agent who believes that any content on the Sites infringes such owner’s copyright may submit notification to us pursuant to the Digital Millennium Copyright Act (“DMCA”), see 17 U.S.C. § 512. The notification must contain the following: (1) a physical or electronic signature of the copyright owner or its authorized agent, (2) an identification of the copyrighted work allegedly infringed, (3) identification of the content that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient for us to locate the content, (4) contact information for the copyright owner or its authorized agent, including address, telephone number, and (if available) an email address, (5) a statement by the copyright owner or its authorized agent that he/she has a good faith belief that the content is not authorized by the copyright owner, its authorized agent, or the law, and (6) a statement that the information contained in the notification is accurate and, under penalty of perjury, that the person submitting the notification is authorized to act by the owner of the exclusive right allegedly infringed. If we receive a proper notification, we will remove or disable access to the User Content (or allegedly infringing portion thereof) as required by the DMCA “safe harbor” provision, 17 U.S.C. § 512(c). We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.

Accessing and updating personal information

If you would like to review, edit or delete any of the information we have collected from you, or if you have any questions or concerns about this Privacy Policy, please contact us at: Weanable Technologies 36 High St. Topsfield, MA 01923, USA info@flexguiders.com

Sales Tax Policy

Weanable Technologies collects sales tax for certain items shipped to various states. The amount of tax charged on your order will depend on the type of item purchased and the destination of the shipment. Certain items may be exempt from sales tax, depending on state and local laws. The sales tax actually charged will be calculated when your order is shipped and will reflect applicable state and local taxes. Factors can sometimes change between the time you place an order and the time of credit card settlement, which could affect the calculation of sales tax. The sales tax amount applied to your order during the checkout process is our best estimate and may differ from the amount ultimately charged. If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item, which can include shipping and handling fees. If you have questions about the tax applied to your purchase, please contact our Customer Service directly.

Warranty Weanable Technologies Limited Warranty

Your Weanable Technologies bike product was manufactured with care and delivered to you largely preassembled. You are responsible for the final assembly as provided in your purchase materials, and for regular care and maintenance. To ensure a long service life and good durability of your bike product, only use it for its intended purpose, see the explanation on our website and “Bike Riding Tips for Parents & Guardians” blog on the website. Please observe the following storage instructions; store in a cool, dry place, and do not store the elastics in a tensioned position. Limited Warranty Weanable Technologies offers the following limited warranty to the original consumer purchaser only, for all Weanable Technologies bike products purchased directly from Weanable Technologies by consumers who have purchased the bike product in their own name and for their own use, directly from Weanable Technologies, in compliance with our Terms and Conditions. The Weanable Technology LLC, Limited Warranty and Refund Policy and related benefits are not transferrable. Subject to the limitations stated in this Limited Warranty document, Weanable Technologies warrants to the original purchaser from Weanable Technologies that this product will be free of defects in materials and/or workmanship under normal and intended use for a period of three (3) months from the date of purchase by the original purchaser (“Warranty Period”). If a valid claim is received within the Warranty Period, at its option, Weanable Technologies will either (1) repair the product at no charge, using new or refurbished replacement parts as we deem appropriate, or (2) replace the product or component with a new one that is at least functionally equivalent to the original product. The original of any product or component that is replaced under warranty must be returned to Weanable Technologies and becomes the property of Weanable Technologies upon receipt at our fulfillment center. For warranty service or questions, please contact us through our website at www.flexguiders.com or by email at info@flexguiders.com. Do not return your bicycle product to Weanable Technologies without first speaking with our warranty service staff and obtaining a return authorization. In order for your claims to be processed smoothly it is necessary that you present your receipt. Therefore, please keep your receipt and other purchase records in a safe place. Instructions for return will be provided by our returns staff. The Weanable Technologies limited warranty does not cover damage caused by crashes, misuse or neglect.

Return Policy

At Weanable Technologies LLC, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of delivery.

Eligibility for Returns

Items must be returned within 30 days of the delivery date.
Both new and used items are eligible for return.

Return Process

Contact our customer support team at info@flexguiders.com to initiate the return.
We will provide you with a return authorization and shipping instructions.
Pack the item securely and ship it back to us using your preferred carrier.

Shipping Costs

Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service to ensure your return is received.

Refunds

Once we receive and inspect the returned item, we will process your refund within 4 business days.
Refunds will be issued to the original payment method.
Original shipping costs (if applicable) are non-refundable.

If you have any questions, feel free to contact us at info@flexguiders.com.